SITARA FASHIONS SHIPPING POLICY
Domestic Shipping Charges
We are pleased to offer our valued customers exceptional value and top-notch service. As part of our commitment to delivering a seamless shopping experience, shipping fee charges for every order will be calculated and displayed at checkout. We provide free shipping for orders totaling USD 41 or AED 150. For orders below this threshold, a nominal delivery fee of USD 4 or AED 15 will be applied. Thank you for
choosing us!
In-store Pick Up
Avoid shipping fees by opting for free local pickup at our store in Greece L-09, S-14 International City Dubai, UAE. Once you have placed your order and selected local pickup at checkout, our team will swiftly prepare your order, which will be ready for collection within 2 to 3 business days. Rest assured, we will notify you by email as soon as your order is ready, complete with detailed instructions. Our convenient in-store pickup hours are from 09:00 to 5:00, Monday to Saturday. Kindly remember to bring along your order confirmation email when you come to collect your items.
International Shipping Charges
We offer international shipping: Shipping charges for your order will be calculated and displayed at checkout. Once the order reaches USD 300 or AED 1100 you will avail the free delivery.
Shipping time varies by location. These are our estimates:
The estimated delivery time for all T-shirts and Baby rompers within the U.A.E. is 2 to 3 business days with free shipping.
The estimated delivery time for all T-shirts and Baby rompers to KSA is 5 to 7 business days with USD 4 or AED 15 flat shipping.
The estimated delivery time for all T-shirts and Baby rompers to Oman is 5 to 7 business days with USD 6 or AED 20 flat shipping.
The estimated delivery time for all T-shirts and Baby rompers to Bahrain and Kuwait is 5 to 7 business days with USD 13 or AED 45 flat shipping.
Customs
Please note that we cannot be held responsible for any custom fees that may be incurred once the items have been shipped. By purchasing our products, you acknowledge and consent that one or more packages may be delivered to you and may be subject to customs fees upon arrival in your country.
How do I check the status of my order?
We are pleased to inform you that your order has been shipped. You can expect to receive an email notification from us shortly, containing a tracking number that you can use to check the status of your shipment. Please note that it may take up to 48 hours for the tracking information to become available. In the event that you have not received your order within 7 days of receiving the shipping confirmation email, kindly reach out to our customer support team at sitara@sitara-fashions.com. To help us assist you more efficiently, please provide your name and order number in the email. We will investigate the matter promptly and provide you with a resolution.